SMARTChoice is HWP's comprehensive vehicle maintenance and repair package. 

 

WHAT IS COVERED?

With SMARTChoice, HWP recommends your vehicle receives a service every 6 months or 7,500km or (4,600 miles). HWP will perform various tests not limited to and including the cleaning, lubricating, adjusting, machining and/or replacement of the following:

• Drain and refill engine oil and replace engine oil filter • Clean, inspect and/or replace air filter
• Clean, inspect and/or replace cabin filter*
• Inspect fuel filter and fuel lines
• Clean, inspect and/or replace PCV valve*
• Clean, inspect and/or replace spark plugs*
• Clean, inspect and/or replace transmission fluid and filter
• Inspect, top up or replace differential fluids*
• Inspect, top up or replace engine coolant/radiator fluid
• Inspect, top up or replace brake fluid
• Inspect, top up or replace power steering fluid
• Clean and adjust throttle body
• Adjust cylinder head valves
• Check and adjust front and rear lighting, turn signals, warning light system and interior lighting system
• Check operation of horn and warning lamps
• Check operation, condition and adjustment of windscreen wiper washer system
• Inspect, service and adjust clutch
• rotate tyres/adjust tyre pressure
• Inspect, clean and adjust front and rear brakes
• Check front and rear brake pad thickness
• machine/replace brake rotors and/or discs as required
• machine brake drums as required
• Service and adjust parking brake system
• Clean service and/or lubricate all necessary door locks
• Inspect and top up gearbox, final drive fluids
• Inspect CV boots for leaks or damage, and repair as required
• Inspect steering knuckle ball joint sealing boots for leaks or damage
• Inspect track rod ends for play looseness, and sealing boots for leaks
• Inspect tread depth, condition and wear pattern of tyres
• Lubricate all door, hood/bonnet, and trunk hinges
• Inspect and/or lubricate all rubber moldings and seals as required by the manufacturer
• Scan vehicle for diagnostic fault codes, software updates, and reset service maintenance interval meter/dash-light
• Inspect and top up battery water level if required
• Top up windshield wash front and rear reservoirs
• Visual inspection of engine and components in engine compartment for leaks or damage
• Inspect condition and tension of V belt and adjust if necessary
• road test vehicle for engine, transmission, steering and braking system operation
• Annual TCD inspection including travel to and from TCD • Perform front alignment check if required * if applicable

NOT COVERED

• Lost or damaged keys (remotes)
• CD players (if improperly used or damaged due to improper loading of CDs)
• Car battery if the electrical system is modified (e.g. stereo systems)
• Scratched, grooved, chipped or broken glass
• Normal wear and tear or deterioration of plated or painted parts (e.g. scratches, dents, rust, etc.)
• Interior and exterior moldings that are faded, missing, damaged or discolored due to waxes, cleaning agents or any other non-approved/foreign liquids or materials
• Damage to the truck or van cargo area due to loading and unloading and regular use of the cargo areas

SITUATIONS LEADING TO NON-COVERAGE

• Owner’s neglect or abuse of vehicle and operation of vehicle in a manner other than what it was designed for
• If the vehicle is NOT provided to HWP in a timely manner for its regularly scheduled service as specified
• Any vehicle maintenance and/or repairs performed at any non-HWP facility will not be reimbursed to the customer unless first authorised by HWP
• Any modification of the vehicle by a non-HWP facility will not be reimbursed to the customer unless first authorised by HWP
• All vehicles sold for commercial use, e.g. taxi, construction trucks, delivery vans or any vehicle licensed as an L, LP, IN, HA, TT, etc.
• Any damage due to external influences such as acts of God, weather, water damage, flooding, hurricanes, hail, fire, smoke damage, stones, salt, acid rain, bird droppings, and any other chemical pollutant or other natural disaster
• Any damage as a result of attempted theft, theft, vandalism or traffic accident damage
• Any damage caused by maintenance/repairs performed by non-HWP licensed factory trained technicians, and using non-factory original parts
• Any damage caused by a towing company during a tow in a situation where the vehicle cannot be driven
• Any damage caused by towing or carrying cargo that exceeds the manufactures towing/cargo capacity or specification